Our Company and Culture

Sandvik Mining and Rock Solutions (SMR) is a global leading supplier of equipment and tools, parts, service, digital and electrification solutions and other sustainability-driving technologies for the mining and construction industries. One of our key success factors is our 17 000 brilliant employees – the ones who brought us to the market leading position we hold today, and the ambassadors of our brand and culture. To continue attracting, engaging, and developing top talents in a relevant way for our business, we’re now making a move towards an even more employee-centric, digital and agile approach.

What we do?

Within our Sales Area, we are responsible for sales and service activities in the Tanzania territory including. Our sales are well balanced between the mining and construction industries, and our customer base ranges from large multinational companies to small and medium sized enterprises – consisting of both end-customers and dealerships. It is with passion, expertise, and an innovative mindset we provide our customers with the best overall experience.

The role

You’ll be joining the Sales Area in Tanzania that has the potential for further significant growth through both growing market share and ensuring we respond to our customer needs with best supports and solutions. You will be the division technical contact person – with two-way communication; to Sales Area and to EQ Product Line/Factory, developing, maintaining and growing product solutions with value propositions from Sandvik.

This is done in close collaboration with the Key Account Managers, Service Managers, the Logistics – Parts & Services Division, Order Desks, Equipment Business Line Managers as well as other internal and external stakeholders.

Below is the summary of key accountabilities for this role:

• Provide information on accuracy of Machine Life Operating Cost (MLOC);
• Assist in investigating warranty claims proactively and reactively to ensure customer satisfaction and provide feedback to the Service Manager.
• Perform root cause analysis / troubleshooting (only 2nd line product)
• Collect technical feedback in Sales Area (inputs into Database).
• Make recommendations based on reports to better serve the customer and improve processes.
• Perform adjustments of systems on client equipment.
• Work proactively to develop new solutions to prevent recurring problems.
• Upon request, provide application advice to sales and review operating cost proposals.
• Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
• Conduct product launch, testing and commissioning services.
• Support operational readiness activities for large projects.
• Support in technical details during New Product Development (NPD) process.
• Aftermarket support to Equipment divisions and Sales Areas.
• Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
• Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
• Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.
• Perform duties as per required standards and adhere to all Company Policies & Procedures including those in relations to Safety, Health, Environment, Quality & Community Relations.

Your Profile

To be successful in this position you must be trade qualified or have similar qualifications disciplined in mechanical, electrical and hydraulics systems.

You will have extensive experience in a similar role in the underground mining industry with a minimum of seven years’ experience maintaining Sandvik underground drilling equipment. Importantly, you must have a strong understanding of underground machines, operating principles and practices combined with deep working knowledge of the Sandvik product range.

In addition to your expert technical knowledge, you should have good communication and customer service skills and the ability to build long term relationships. Training experience or qualifications will be looked upon favourably. Our vision of zero-harm for our people, the environment we work in, our customers and our suppliers, is shared by you.

What is in it for you?

• A globally competitive salary with benefits including site and travel allowances.
• All required work permits and visas
• Options for roster including 8:4 or residential.
• Versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career.
• Be part of a country leader that is shaping the future of the Mining Industry in sustainable ways.

• Provide information on accuracy of Machine Life Operating Cost (MLOC);
• Assist in investigating warranty claims proactively and reactively to ensure customer satisfaction and provide feedback to the Service Manager.
• Perform root cause analysis / trouble shooting (only 2nd line product)
• Collect technical feedback in Sales Area (inputs into Database).
• Make recommendations based on reports to better serve the customer and improve processes.
• Perform adjustments of systems on client equipment.
• Work proactively to develop new solutions to prevent recurring problems.
• Upon request, provide application advice to sales and review operating cost proposals.
• Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
• Conduct product launch, testing and commissioning services.
• Support operational readiness activities for large projects.
• Support in technical details during New Product Development (NPD) process.
• Aftermarket support to Equipment divisions and Sales Areas.
• Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
• Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
• Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.
• Perform duties as per required standards and adhere to all Company Policies & Procedures including those in relations to Safety, Health, Environment, Quality & Community Relations.

• Good communication skills
• Customer service skills
• Ability to build long term relationships
• Training experience or qualifications

• Trade qualified or similar qualifications disciplined in mechanical, electrical and hydraulics systems.
• Extensive experience in a similar role in the underground mining industry.
• Strong understanding of underground machines, operating principles and practices.
• Deep working knowledge of the Sandvik product range.